This Privacy Policy describes what personal information ZenGtrip receives when you use our website and booking services, why we need it, and the choices you have. We take the protection of your details seriously and use them only in the ways explained here.
Introduction
By using our website or booking a ride with us, you accept the practices described on this page. We may revise this policy from time to time. The latest version is always published here, so please look back now and then. Last updated: October 2026.
Information we collect
Details you give us directly:
- Your name and, for business or driver partners, your designation
- Phone number and email address
- Pickup and drop locations, travel dates and times, and number of passengers
- Preferences, feedback and answers to surveys or offers you choose to join
Details collected automatically when you visit or use our services:
- Browser type, device identifier, pages viewed, the website that referred you and the time of your visit
- Approximate location of your device. During a ride, the driver's phone shares the trip location with our systems so that we can follow the journey and help keep you safe
- Mobile device details such as make, model, operating system and language, and how you use our website
- Calls to our support team may be recorded for quality checks and staff training
- With your permission, verification SMS messages may be read to fill in one-time passwords for you. We do not pass these messages to anyone else
Payment details: we only receive the payment status and a reference from our payment partners. We do not keep your full card or bank details.
How we use your information
- To confirm, manage and complete your bookings and to send you trip and driver details
- To maintain records and meet legal, tax and accounting duties
- To improve our routes, vehicles, prices and the way the website works
- To send updates, offers and travel ideas by email, SMS, WhatsApp or similar messages. You can opt out at any time
- To contact you now and then for market research and to tailor the website to your interests
- To prevent fraud and to resolve complaints or disputes
Sharing of information
We do not sell or rent your personal information. We share it only:
- With the driver or vehicle partner assigned to your trip, as far as needed to carry it out
- With service providers who help us run payments, messaging, maps and hosting, under confidentiality obligations
- Where the law, a court or a government authority requires it
- With anyone else, only after you have given your permission
Cookies
A cookie is a small file that a website stores in your browser so that it can recognise you on your next visit. We use cookies to see which pages are popular, remember your preferences and make the website quicker and easier to use. The statistics are used only in summary form. A cookie does not give us access to your device or to anything you have not chosen to share with us.
You can refuse or delete cookies in your browser settings. Some parts of the website may not work properly if you do.
Security
We use suitable technical, physical and organisational safeguards to protect your information from unauthorised access, loss or disclosure, and we limit access to the people who need it. No online system is completely risk-free, but we work to keep ours secure.
Links to other websites
Our website may link to external sites. We do not control them and are not responsible for their content or privacy practices. Please read their policies before you share information there.
Your choices and account deletion
You may ask us to show, correct or delete the personal information we hold about you, and you can opt out of promotional messages at any time. To have your account and booking history deleted, write to support@zengtrip.com from the email address or phone number linked to your account. Once deleted, your profile and history are removed from our active systems, except records we must keep by law, and we will stop sending you marketing messages. If you sign up again later with the same details, it will start as a fresh account.
Contact us
Questions about this policy? Write to support@zengtrip.com or use our Contact Us page.